pajak Privacy Policy

This page describes what data we collect when you use pajak and how we keep that information protected from unauthorized access or misuse.

We at pajak take your privacy seriously. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or engage with our slot games, live-dealer tables, and sportsbook, we collect certain personal information. This policy explains what we collect, how we use it, and what rights you have over your data.

Our commitment is to be transparent about data practices and to protect your information using industry-standard security measures. If you have questions about how we handle your data, contact our support team via live chat or email.

What Data We Collect on pajak

We collect several categories of information when you use pajak. First, we gather account information: your name, email address, phone number, date of birth, and residential address. This information is required to open an account and comply with identity verification regulations in supported jurisdictions including Jakarta, Surabaya, Bandung, Medan, and Semarang.

Second, we collect payment information. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we record the transaction details, deposit amount, and payment method. We do not store full bank account numbers or credit card details—payment processors handle that sensitive information directly.

Third, we collect gameplay data. We track which games you play on pajak, your bet amounts, game outcomes, and your balance history. This data helps us maintain fair game operations and resolve disputes if they arise. We also collect technical data: your IP address, browser type, device type, and access times. This helps us detect fraud, prevent unauthorized access, and improve platform performance.

How We Use Your Data on pajak

We use your account information to create and manage your pajak account, process deposits and withdrawals, and verify your identity as required by law. We also use it to contact you about account updates, security alerts, or changes to our terms.

We use payment information to process transactions and maintain records for accounting and fraud prevention. We use gameplay data to ensure game fairness, resolve player disputes, and detect patterns of fraud or account abuse. We use technical data to monitor platform security, prevent unauthorized access, and improve our systems.

We do not sell your personal data to third parties. We do not use your data for marketing or advertising purposes beyond sending you notifications about pajak directly. During holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, we may send you information about special events or tournaments happening on pajak, but only if you have agreed to receive such communications.

Third-Party Processors and Data Storage

We use third-party service providers to process payments, host our platform, and provide customer support. These processors have access to your data only to the extent necessary to provide their service. We require all processors to maintain data security standards equivalent to our own.

Our servers and data storage may be located outside your home jurisdiction. By using pajak, you consent to your data being transferred to and stored in multiple locations as needed for platform operations. If you access pajak from Jakarta or another supported city, your data may be processed in multiple jurisdictions to ensure platform performance and security.

Payment processors (such as those handling mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment transactions) operate under their own privacy policies. We recommend reviewing those policies to understand how payment processors handle your financial data.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on pajak. Cookies are small files stored on your device that allow us to remember your preferences, keep you logged in, and track your activity on the platform. These cookies help us detect fraud, prevent unauthorized access, and understand how members use pajak.

You can control cookies through your browser settings. If you disable cookies, some features of pajak may not work properly. We also use analytics tools to understand how members interact with our platform—which games are popular, which payment methods are most used, and how often tournaments are accessed during Liga 1 or Piala AFF seasons.

We use persistent cookies to maintain your pajak session and remember your login preferences. We also use temporary cookies to track your current browsing session. These cookies do not contain sensitive information like passwords or payment details.

We at pajak believe that privacy protection and transparent data practices are foundational to member trust.

Your Data Rights on pajak

We give you certain rights over your data. You have the right to access your personal information and request a copy of what we hold. You can request corrections if your account information is inaccurate. You can request deletion of your account and associated data, subject to legal requirements to retain records.

To exercise these rights, contact our support team via live chat or email. We will respond to your request within a reasonable timeframe. Some data may need to be retained for legal compliance or fraud prevention—we will explain any limitations when you make a request.

If you believe we have mishandled your data or violated this privacy policy, you can lodge a complaint with our support team. We will investigate and respond. You also have the right to lodge a complaint with your local data protection authority if one exists in your jurisdiction.

Data Security and Breach Notification

We protect your data using industry-standard encryption and security practices. Your pajak account is protected by encryption when data is transmitted between your device and our servers. We use firewalls and regular security audits to protect against unauthorized access.

We maintain strict access controls—only authorized pajak staff can access your personal data, and only when necessary to provide you with service. If we suspect a data breach has occurred, we will notify you promptly and explain what happened and what steps you should take.

While we use strong security measures, no system is completely secure. We encourage you to keep your pajak login credentials private and log out on shared devices. If you suspect unauthorized access to your account, contact our support team immediately.

Policy Updates and Contact Information

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Material changes will be posted on this page and you will be notified via email or in-app notification. Your continued use of pajak after changes are posted constitutes acceptance of the updated policy.

If you have questions or concerns about how we handle your data, contact our support team. We provide English-language support via live chat, email, and in-app messaging. We are committed to addressing your privacy concerns promptly and fairly.

Our services are available only where local law permits. This privacy policy is governed by the laws applicable to our operating jurisdiction. By using pajak, you acknowledge that you have read and understood this policy and agree to our data practices.